Frequently Asked Questions
Everything you need to know about your Steve Madden shopping experience.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account and visiting the 'Order History' section.
What is your return policy?
We accept returns of unworn, unwished merchandise within 30 days of delivery. Please note that clearance items marked as 'Final Sale' are not eligible for return or exchange.
Does Steve Madden offer international shipping?
Yes, we ship to over 80 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toe sandals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for light cleaning and applying a leather conditioner periodically to prevent cracking and maintain shine.